A little more clarity. A little less guesswork.
Answers to common questions about keepsakes, Memory Boxes, Memory Links, digital content, orders and gifting. If your question isn’t here, get in touch and tell us what you need.
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We’ll keep this page practical and plain-spoken. Product availability, personalisation options, shipping estimates and service terms can change, so the details shown on the relevant product page and at checkout should always be treated as the current source of truth.
Keep the object. Keep the story. That is the idea at the heart of Unsaid Memories.
How can we help?
Plain answers about ordering, shipping, returns, and designing. If you can’t find yours, a real person is one message away — we reply within one business day.
Guides
Still have questions? We’ve got answers.
What is a Memory Box?+
A Memory Box is a place to gather the physical pieces of a story—photographs, letters, keepsakes and meaningful objects. It gives those things a home and creates a natural starting point for recording the context around them.
What does a Memory Link do?+
A Memory Link connects an object or keepsake to digital content such as a story, photograph, voice recording or video. The exact setup and supported content depend on the product and service available.
Who can see the content connected to a Memory Link?+
Access depends on the link type, settings and sharing choices. Before adding private material, review the product’s current privacy and access information. Share only with people you intend to include.
Will restoration change my original photograph?+
A preservation-minded workflow should retain the original and make any restored version distinguishable. Check the specific service description for how files are handled, returned and stored before submitting irreplaceable material.
Where can I find delivery estimates?+
The product page and checkout show the current delivery information for the item and destination — checkout shows the estimate for your exact basket before you pay. Processing and transit can vary by product, personalisation and carrier; do not rely on a general estimate where a current checkout estimate is available. Orders of $75 or more ship free; below that, shipping is calculated at checkout from the live rates of the maker shipping your items.
Can I return a personalised item?+
Our current policy: you have 30 days to change your mind, with no restocking fee, and a misprint, a defect or damage in transit is always refunded in full or replaced — that includes personalised and made-to-order pieces. Return eligibility can still differ for some standard and personalised products and may be affected by damage or an error, so review the current Shipping & Returns policy before ordering or contact support if you are unsure.
Can I send an item directly to someone else?+
Use the recipient’s delivery details at checkout if the current checkout supports a separate shipping address. Review gift options and any included pricing or messaging details before placing the order.
Can organisations work with Unsaid Memories?+
Yes. We welcome enquiries from funeral homes, senior living communities, schools and hospitals, wedding planners and corporate gifting teams. The right approach depends on the audience, workflow and intended experience.
Policies & documents
Email & messagesReach us any time through the contact page — order number handy, if you have one.
We reply fastWithin one business day, usually faster.
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